NHTSA lists 252 complaints for the 2019 Ford Flex, 4 of them mention a crash and 0 mention a fire. 1 complaints mention an injury, with 3 injuries and 0 deaths reported.
Data build 2026-10-07.
NHTSA lists this vehicle as FORD FLEX.
Model-generated complaint tags
These labels are model-generated, not NHTSA data.
Failure modes| Label | Count | Share of tagged | Mean confidence |
|---|
| visibility or lighting | 161 | 63.9% | 0.93 |
|---|
| mechanical failure | 39 | 15.5% | 0.78 |
|---|
| unclear | 22 | 8.7% | 0.92 |
|---|
| electrical electronic | 10 | 4.0% | 0.84 |
|---|
| loss of control | 5 | 2.0% | 0.87 |
|---|
| structural or corrosion | 5 | 2.0% | 0.68 |
|---|
| fluid or fuel leak | 4 | 1.6% | 0.64 |
|---|
| restraint or airbag | 4 | 1.6% | 0.83 |
|---|
| noise or comfort | 2 | 0.8% | 0.93 |
|---|
Severities| Label | Count | Share of tagged | Mean confidence |
|---|
| moderate | 174 | 69.0% | 0.83 |
|---|
| low | 66 | 26.2% | 0.64 |
|---|
| high | 7 | 2.8% | 0.90 |
|---|
| none | 5 | 2.0% | 0.86 |
|---|
Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 252 tagged complaints of 252 complaints (100.0%).
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Recalls
4 recalls.
Date: 2025-10-24. Systems: STRUCTURE.
Defect: Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving. (excerpt)
Consequence: Door trim that detaches while driving can create a road hazard, increasing the risk of a crash. (excerpt)
Remedy: Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in (excerpt)
Do not drive: No. Park outside: No.
Date: 2025-10-13. Systems: BACK OVER PREVENTION.
Defect: Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse. (excerpt)
Consequence: A rearview camera that fails to properly display an image can reduce the drivera s view behind the vehicle, increasing the risk of a crash. (excerpt)
Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification le (excerpt)
Do not drive: No. Park outside: No.
Date: 2024-12-20. Systems: BACK OVER PREVENTION.
Defect: Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
Consequence: A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed January 22, 2025. A second notice will be sent once the final remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S75.
Do not drive: No. Park outside: No.
Date: 2018-08-20. Systems: ELECTRICAL SYSTEM.
Defect: Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Consequence: An electrical arc can increase the risk of a fire.
Remedy: Ford will notify owners, and dealers will inspect the alternator and starter motor power supply cables to verify that they are properly secured, correcting them as necessary, free of charge. The recall began September 26, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S25.
Do not drive: No. Park outside: No.
Investigations
2 investigations; 0 open.
PE25007
Opened: 2025-08-07. Closed: 2026-08-05.
B-Pillar Trim Detachment
On August 7, 2025, the Office of Defects Investigation (ODI) opened PE25007 to investigate instances of B-pillar trim detachment in model year (MY) 2019 Ford Flex vehicles manufactured by Ford Motor Company. During the investigation, MY 2011-2018 Ford Flex vehicles were analyzed as peer vehicles, and subsequently incorporated into the subject population because they use B-pillar trim pieces that a
Systems: STRUCTURE.
Linked campaign numbers: 25V732.
PE24030
Opened: 2024-10-11. Closed: 2026-02-02.
Rear-view Camera Failure
On October 11, 2024, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24030) to assess alleged failures of the rear-view camera in Model Year (MY) 2019 Ford Flex vehicles. Complaints submitted to NHTSA through Vehicle Online Questionnaires (VOQs), reviewed by ODI, report blank, distorted, or inverted rear-view camera images when in reverse. An inverted or upside-down im
Systems: BACK OVER PREVENTION.
Linked campaign numbers: 24V951, 25V695.
Manufacturer communications
50 manufacturer communications.
Communications by system| System | Count |
|---|
| ELECTRICAL SYSTEM | 25 |
|---|
| EQUIPMENT | 17 |
|---|
| ENGINE AND ENGINE COOLING | 7 |
|---|
| POWER TRAIN | 7 |
|---|
| UNKNOWN OR OTHER | 5 |
|---|
| STRUCTURE | 3 |
|---|
| ENGINE | 1 |
|---|
| keyless entry keypad | 1 |
|---|
11037788
Date: 2026-09-30. Type: Other. Systems: ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER.
25E10-S1 Owner letter
11035464
Date: 2026-07-02. Type: Emissions. Systems: ELECTRICAL SYSTEM, UNKNOWN OR OTHER.
NEW VEHICLE DELIVERY HOLD - Emissions Recall 25E10 - Supplement #1 Certain 2018-2020 Model Year F-150 Vehicles With 3.3L Engines and 2016-2019 Model Year Explorer, Taurus, and Flex Vehicles With 3.5L Engines Powertrain Control Module (PCM) Reprogramming
11029052
Date: 2026-02-24. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE, UNKNOWN OR OTHER.
Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the
11025837
Date: 2025-11-26. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone co
11025611
Date: 2025-11-12. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, POWER TRAIN.
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of th
11008948
Date: 2024-10-10. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
11001174
Date: 2024-05-27. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty
10254138
Date: 2024-04-24. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicle s owner during initial delivery. Unlike the integrated (wired) factory keypad,
10251934
Date: 2024-03-01. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt
10240743
Date: 2023-06-08. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.