NHTSA lists 67 complaints for the 2018 Ford Flex, 7 of them mention a crash and 0 mention a fire. 1 complaints mention an injury, with 1 injuries and 0 deaths reported.
Data build 2026-10-07.
NHTSA lists this vehicle as FORD FLEX.
Model-generated complaint tags
These labels are model-generated, not NHTSA data.
Failure modes| Label | Count | Share of tagged | Mean confidence |
|---|
| mechanical failure | 22 | 32.8% | 0.83 |
|---|
| visibility or lighting | 20 | 29.9% | 0.89 |
|---|
| electrical electronic | 12 | 17.9% | 0.87 |
|---|
| loss of control | 4 | 6.0% | 0.81 |
|---|
| structural or corrosion | 4 | 6.0% | 0.66 |
|---|
| noise or comfort | 2 | 3.0% | 0.77 |
|---|
| restraint or airbag | 2 | 3.0% | 0.99 |
|---|
| unclear | 1 | 1.5% | 0.92 |
|---|
Severities| Label | Count | Share of tagged | Mean confidence |
|---|
| moderate | 44 | 65.7% | 0.89 |
|---|
| high | 12 | 17.9% | 0.90 |
|---|
| low | 11 | 16.4% | 0.60 |
|---|
Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 67 tagged complaints of 67 complaints (100.0%).
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Recalls
3 recalls.
Date: 2025-10-24. Systems: STRUCTURE.
Defect: Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving. (excerpt)
Consequence: Door trim that detaches while driving can create a road hazard, increasing the risk of a crash. (excerpt)
Remedy: Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in (excerpt)
Do not drive: No. Park outside: No.
Date: 2025-10-13. Systems: BACK OVER PREVENTION.
Defect: Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse. (excerpt)
Consequence: A rearview camera that fails to properly display an image can reduce the drivera s view behind the vehicle, increasing the risk of a crash. (excerpt)
Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification le (excerpt)
Do not drive: No. Park outside: No.
Date: 2020-02-10. Systems: SUSPENSION.
Defect: Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension. (excerpt)
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash. (excerpt)
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer servi (excerpt)
Do not drive: No. Park outside: No.
Manufacturer communications
64 manufacturer communications.
Communications by system| System | Count |
|---|
| ELECTRICAL SYSTEM | 28 |
|---|
| EQUIPMENT | 25 |
|---|
| POWER TRAIN | 9 |
|---|
| ENGINE AND ENGINE COOLING | 7 |
|---|
| UNKNOWN OR OTHER | 5 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 2 |
|---|
| SERVICE BRAKES | 2 |
|---|
| STRUCTURE | 2 |
|---|
11037788
Date: 2026-09-30. Type: Other. Systems: ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER.
25E10-S1 Owner letter
11035464
Date: 2026-07-02. Type: Emissions. Systems: ELECTRICAL SYSTEM, UNKNOWN OR OTHER.
NEW VEHICLE DELIVERY HOLD - Emissions Recall 25E10 - Supplement #1 Certain 2018-2020 Model Year F-150 Vehicles With 3.3L Engines and 2016-2019 Model Year Explorer, Taurus, and Flex Vehicles With 3.5L Engines Powertrain Control Module (PCM) Reprogramming
11029052
Date: 2026-02-24. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE, UNKNOWN OR OTHER.
Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the
11025837
Date: 2025-11-26. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone co
11025611
Date: 2025-11-12. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, POWER TRAIN.
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of th
11008948
Date: 2024-10-10. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
11001174
Date: 2024-05-27. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty
10254138
Date: 2024-04-24. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicle s owner during initial delivery. Unlike the integrated (wired) factory keypad,
10251934
Date: 2024-03-01. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt
10240743
Date: 2023-06-08. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.