NHTSA lists 1,335 complaints for the 2017 Jeep Cherokee, 24 of them mention a crash and 6 mention a fire. 17 complaints mention an injury, with 27 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as JEEP CHEROKEE.
Model-generated complaint tags
These labels are model-generated, not NHTSA data.
Failure modes| Label | Count | Share of tagged | Mean confidence |
|---|
| electrical electronic | 684 | 51.2% | 0.89 |
|---|
| loss of control | 307 | 23.0% | 0.79 |
|---|
| mechanical failure | 250 | 18.7% | 0.79 |
|---|
| unclear | 29 | 2.2% | 0.84 |
|---|
| restraint or airbag | 21 | 1.6% | 0.85 |
|---|
| fire or overheating | 13 | 1.0% | 0.75 |
|---|
| fluid or fuel leak | 13 | 1.0% | 0.74 |
|---|
| noise or comfort | 10 | 0.7% | 0.78 |
|---|
| structural or corrosion | 4 | 0.3% | 0.76 |
|---|
| visibility or lighting | 4 | 0.3% | 0.76 |
|---|
Severities| Label | Count | Share of tagged | Mean confidence |
|---|
| moderate | 725 | 54.3% | 0.79 |
|---|
| low | 543 | 40.7% | 0.73 |
|---|
| high | 54 | 4.0% | 0.79 |
|---|
| none | 12 | 0.9% | 0.67 |
|---|
| critical | 1 | 0.1% | 0.99 |
|---|
Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 1,335 tagged complaints of 1,335 complaints (100.0%).
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Recalls
See new recalls and investigations this week.
6 recalls.
Date: 2025-04-29. Systems: POWER TRAIN.
Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Do not drive: No. Park outside: No.
Date: 2023-04-27. Systems: POWER TRAIN.
Defect: Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
Remedy: FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Do not drive: No. Park outside: No.
Date: 2020-06-11. Systems: POWER TRAIN.
Defect: Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential insid (excerpt)
Consequence: A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury. (excerpt)
Remedy: FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47. (excerpt)
Do not drive: No. Park outside: No.
Date: 2018-05-17. Systems: ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL.
Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jee (excerpt)
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash. (excerpt)
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be d (excerpt)
Do not drive: No. Park outside: No.
Date: 2017-08-31. Systems: EQUIPMENT, WHEELS.
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, (excerpt)
Consequence: The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash. (excerpt)
Remedy: Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53. (excerpt)
Do not drive: No. Park outside: No.
Date: 2016-11-02. Systems: AIR BAGS.
Defect: Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Consequence: If the driver's knee air bag does not properly inflate, there is an increased risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the driver's knee air bag module, free of charge. The recall began November 9, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S84.
Do not drive: No. Park outside: No.
Manufacturer communications
257 manufacturer communications.
Communications by system| System | Count |
|---|
| ELECTRICAL SYSTEM | 69 |
|---|
| POWER TRAIN | 65 |
|---|
| EQUIPMENT | 52 |
|---|
| STRUCTURE | 36 |
|---|
| ENGINE AND ENGINE COOLING | 33 |
|---|
| UNKNOWN OR OTHER | 11 |
|---|
| VISIBILITY | 11 |
|---|
| BACK OVER PREVENTION | 10 |
|---|
11035316
Date: 2026-07-23. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, POWER TRAIN.
Unable To Clear C1494-07 And C14A9-00 After 45A Recall Technicians may experience the following: SYMPTOM: a wiTECH displays a mismatch error after performing recall 45A.
11035038
Date: 2026-07-09. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Unable to Complete 01C Recall Drive Cycle C14A7-97 Active Technicians may experience the following: SYMPTOM: a After performing Recall 01C, the vehicle may get a 'Service AWD' message on the EVIC.
11035039
Date: 2026-07-09. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, ENGINE.
Stop/Start Illuminated, 0x22 During Fork Wear Routine Technicians may experience the following: SYMPTOM: a Negative response 0X22 after Recall 01C flash triggers one or more communication codes with controllers.
11031688
Date: 2026-04-22. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
Door Latch, Handle And Ajar Additional Service Information.
11031328
Date: 2026-04-11. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Two Speed Power Transfer Unit Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ? C1494-07 - PTU Fork Position-Mechanincal Failures. Customers m
11031344
Date: 2026-04-08. Type: Warranty Program/Extension. Systems: POWER TRAIN.
ID-26-19 (XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)
11031345
Date: 2026-04-08. Type: Warranty Program/Extension. Systems: POWER TRAIN.
(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)
11031346
Date: 2026-04-08. Type: Warranty Program/Extension. Systems: POWER TRAIN.
(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)
11031347
Date: 2026-04-08. Type: Warranty Program/Extension. Systems: POWER TRAIN.
(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)
11031348
Date: 2026-04-08. Type: Warranty Program/Extension. Systems: POWER TRAIN.
(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)