NHTSA lists 309 complaints for the 2020 Jeep Cherokee, 9 of them mention a crash and 6 mention a fire. 6 complaints mention an injury, with 9 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as JEEP CHEROKEE.
At a glance
Complaints
309
With crash
9
With fire
6
With injury (complaints)
6
Injuries
9
Deaths
0
Recalls
3
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
319,610
Investigations
0
Open investigations
0
Manufacturer communications
388
Complaints per 100k sold unavailable. No sales source is available for this record.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
POWER TRAIN
178
57.6%
ENGINE
44
14.2%
UNKNOWN OR OTHER
36
11.7%
ELECTRICAL SYSTEM
35
11.3%
SERVICE BRAKES
24
7.8%
STEERING
22
7.1%
FUEL/PROPULSION SYSTEM
10
3.2%
FORWARD COLLISION AVOIDANCE
9
2.9%
VEHICLE SPEED CONTROL
8
2.6%
AIR BAGS
7
2.3%
Top subsystems
System
Subsystem
Complaints
FORWARD COLLISION AVOIDANCE
AUTOMATIC EMERGENCY BRAKING
7
STRUCTURE
BODY
3
WHEELS
LUGS/NUTS/BOLTS/STUDS
3
FORWARD COLLISION AVOIDANCE
ADAPTIVE CRUISE CONTROL
2
FORWARD COLLISION AVOIDANCE
WARNINGS
2
LANE DEPARTURE
BLIND SPOT DETECTION
2
POWER TRAIN
AUTOMATIC TRANSMISSION
2
POWER TRAIN
TRANSFER CASE (4-WHEEL DRIVE)
2
BACK OVER PREVENTION
REARVIEW SYSTEM BRAKING
1
BACK OVER PREVENTION
WARNINGS
1
One complaint can name several systems, so shares can add to more than 100 percent.
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Defect: Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail. (excerpt)
Consequence: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury. (excerpt)
Remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for (excerpt)
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle (excerpt)
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash. (excerpt)
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37. (excerpt)
Defect: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
388 manufacturer communications.
Communications by system
System
Count
ELECTRICAL SYSTEM
133
EQUIPMENT
122
POWER TRAIN
55
STRUCTURE
50
ENGINE AND ENGINE COOLING
43
EXTERIOR LIGHTING
24
BACK OVER PREVENTION
17
UNKNOWN OR OTHER
14
11034385
Date: 2026-06-26. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Backup Camera Poor Image Quality Inspection
11031688
Date: 2026-04-22. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
Door Latch, Handle And Ajar Additional Service Information.
11031423
Date: 2026-04-15. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged with a light layer of condensation on the SYMPTOM: inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and
11030229
Date: 2026-03-21. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): a **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance
11030269
Date: 2026-03-18. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Backup Camera Poor Image Quality Inspection
11030035
Date: 2026-03-04. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
11029670
Date: 2026-02-21. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged with a light layer of condensation on the SYMPTOM: inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and
11028904
Date: 2026-02-14. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
11028778
Date: 2026-02-03. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
POWER TRANSFER UNIT - NONE
11028779
Date: 2026-02-03. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
POWER TRANSFER UNIT - NONE
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.