NHTSA lists 28 complaints for the 2020 Audi Q7, 1 of them mention a crash and 1 mention a fire. 2 complaints mention an injury, with 2 injuries and 0 deaths reported.
Data build 2026-10-07.
NHTSA lists this vehicle as AUDI Q7.
Model-generated complaint tags
These labels are model-generated, not NHTSA data.
Failure modes| Label | Count | Share of tagged | Mean confidence |
|---|
| electrical electronic | 12 | 42.9% | 0.90 |
|---|
| mechanical failure | 9 | 32.1% | 0.75 |
|---|
| fire or overheating | 2 | 7.1% | 0.52 |
|---|
| loss of control | 2 | 7.1% | 0.84 |
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| unclear | 2 | 7.1% | 0.97 |
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| fluid or fuel leak | 1 | 3.6% | 0.96 |
|---|
Severities| Label | Count | Share of tagged | Mean confidence |
|---|
| moderate | 15 | 53.6% | 0.78 |
|---|
| low | 10 | 35.7% | 0.73 |
|---|
| high | 2 | 7.1% | 0.79 |
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| none | 1 | 3.6% | 0.99 |
|---|
Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 28 tagged complaints of 28 complaints (100.0%).
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Recalls
5 recalls.
Date: 2025-12-19. Systems: BACK OVER PREVENTION.
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 23, 2025.
Do not drive: No. Park outside: No.
Date: 2023-03-29. Systems: FORWARD COLLISION AVOIDANCE.
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2020 Q7 vehicles. Incompatibility between the front camera control software and the heating element used for the front camera on the windshield may cause the heating element to overheat.
Consequence: An overheated heating element can increase the risk of a fire.
Remedy: Dealers will update the control software and replace the heater element for the front camera, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 90N7.
Do not drive: No. Park outside: No.
Date: 2022-07-20. Systems: FUEL SYSTEM, GASOLINE.
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2021 Audi Q8, and 2020-2021 Audi Q7 vehicles. A component inside the fuel pump may break, causing the fuel pump to fail.
Consequence: Fuel pump failure can cause an engine stall, increasing the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 20DR.
Do not drive: No. Park outside: No.
Date: 2021-02-17. Systems: AIR BAGS.
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2021 Audi Q7 vehicles. The air bag control module may deploy the second stage of the front passenger air bag too quickly after the first stage when the seat is occupied by an unbelted child. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Pr (excerpt)
Consequence: During a crash necessitating the deployment of the passenger air bag, the second stage may deploy too quickly when a child is in the front passenger seat, increasing the risk of injury. (excerpt)
Remedy: Audi will notify owners, and dealers will update the air bag control module, free of charge. The recall began March 5, 2021. Owners can contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69BV. (excerpt)
Do not drive: No. Park outside: No.
Date: 2020-10-27. Systems: STRUCTURE.
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2020 Audi Q7 vehicles. The padding on the vehicle's C-pillar may not absorb enough impact in the event of a crash.
Consequence: In the event of a crash, an unbelted occupant's head may impact the vehicle's C-pillar padding, increasing the risk of injury.
Remedy: Audi will notify owners, and dealers will replace the deformation element on the C-pillars, free of charge. The recall began November 17, 2020. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 70H8.
Do not drive: No. Park outside: No.
Manufacturer communications
1,268 manufacturer communications.
Communications by system| System | Count |
|---|
| ELECTRICAL SYSTEM | 396 |
|---|
| EQUIPMENT | 316 |
|---|
| UNKNOWN OR OTHER | 158 |
|---|
| STRUCTURE | 105 |
|---|
| ENGINE AND ENGINE COOLING | 68 |
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| SUSPENSION | 63 |
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| ENGINE | 54 |
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| STEERING | 52 |
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11038027
Date: 2026-09-25. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This bulletin provides information for reporting safety related information to the manufacturer.
11038130
Date: 2026-09-25. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This bulletin states that technicians are required to report to the manufacturer when a vehicle has flooded, and specify the height to which the vehicle has been flooded.
11038030
Date: 2026-09-23. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This bulletin provides information when DTC C12BFF0 is stored in the lane change modeul or the radar sensor; intersection assist/lane change assist are inoperable.
11038024
Date: 2026-09-22. Type: Service Bulletin/Repair Instructions. Systems: VISIBILITY/WIPER.
This bulletin provides service information regarding exterior glass cleaning.
11038042
Date: 2026-09-22. Type: Service Bulletin/Repair Instructions. Systems: STEERING.
This bulletin provides information about vibrations and rotational steering vibrations.
11038032
Date: 2026-09-18. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This bulletin provides information when the rear parking sensor sometimes does not work, rear parking sensor loose, rear parking sensor fault message.
11038056
Date: 2026-09-18. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
This bulletin provides information about billing for a broken sunroof glass panel.
11038028
Date: 2026-09-15. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This bulletin provides information when there is an Audi adaptive light system malfunction; DTC C12B3FA is stored in the control module for driver assistance systems.
11038029
Date: 2026-09-15. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This bulletin provides information when there is an Audi pressense warning, warning jolt, and/or brake engagement.
11038040
Date: 2026-09-15. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This bulletin provides general information about SOS Emergency Assist.