NHTSA lists 258 complaints for the 2012 Chevrolet Impala, 20 of them mention a crash and 5 mention a fire. 12 complaints mention an injury, with 16 injuries and 0 deaths reported.
Data build 2026-10-07.
NHTSA lists this vehicle as CHEVROLET IMPALA.
At a glance
Complaints
258
With crash
20
With fire
5
With injury (complaints)
12
Injuries
16
Deaths
0
Recalls
3
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
3,141,731
Investigations
0
Open investigations
0
Manufacturer communications
1,471
Complaints per 100k sold: 139.698. Units sold: 184,684; sales year: 2012; basis: calendar_year_us_sales_proxy_for_model_year. goodcarbadcar.net.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
ELECTRICAL SYSTEM
58
22.5%
ELECTRONIC STABILITY CONTROL (ESC)
54
20.9%
STEERING
49
19.0%
ENGINE
40
15.5%
SERVICE BRAKES
32
12.4%
POWER TRAIN
27
10.5%
UNKNOWN OR OTHER
23
8.9%
SUSPENSION
22
8.5%
AIR BAGS
20
7.8%
WHEELS
19
7.4%
Top subsystems
System
Subsystem
Complaints
STRUCTURE
BODY
7
ENGINE AND ENGINE COOLING
EXHAUST SYSTEM
2
SUSPENSION
FRONT
2
ELECTRICAL SYSTEM
12V/24V/48V BATTERY
1
ELECTRICAL SYSTEM
IGNITION
1
FUEL SYSTEM, GASOLINE
DELIVERY
1
POWER TRAIN
AUTOMATIC TRANSMISSION
1
SERVICE BRAKES, HYDRAULIC
ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
1
SERVICE BRAKES, HYDRAULIC
FOUNDATION COMPONENTS
1
STEERING
HYDRAULIC POWER ASSIST SYSTEM
1
One complaint can name several systems, so shares can add to more than 100 percent.
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Defect: This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-201 (excerpt)
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash. (excerpt)
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299. (excerpt)
Defect: General Motors (GM) is recalling certain model year 2008-2012 Chevrolet Impala police vehicles because the front lower control arms may fracture. This safety recall does not include non-police Chevrolet Impala vehicles.
Consequence: A broken control arm can result in the loss of control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace both front lower control arms, free of charge. The safety recall began on August 21, 2012. Owners may contact the Chevrolet owner center at 1-866-694-6546.
Defect: GM IS RECALLING CERTAIN MODEL YEAR 2012 CHEVROLET IMPALA VEHICLES MANUFACTURED FROM APRIL 19, 2011, THROUGH JULY 29, 2011. THE UPPER POWER STEERING HOSE MAY HAVE BEEN MISROUTED SO THAT IT CAN COME IN CLOSE PROXIMITY TO AND/OR CONTACT THE CATALYTIC CONVERTER. WITH THE ENGINE ON, HEAT FROM THE CATALYTIC CONVERTER MAY MELT THE POWER STEERING HOSE.
Consequence: POWER STEERING FLUID COULD FLOW ONTO THE CATALYTIC CONVERTER, AND AN ENGINE COMPARTMENT FIRE COULD OCCUR.
Remedy: GM DEALERS WILL INSPECT TO ENSURE THAT THE UPPER POWER STEERING HOSE IS ROUTED CORRECTLY AND MAKE THE NECESSARY REPAIRS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 5, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
1,471 manufacturer communications.
Communications by system
System
Count
EQUIPMENT
627
ELECTRICAL SYSTEM
297
ENGINE AND ENGINE COOLING
199
ENGINE
134
POWER TRAIN
106
EQUIPMENT ADAPTIVE/MOBILITY
89
WHEELS
63
TIRES
59
11037253
Date: 2026-09-04. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
11032577
Date: 2026-05-04. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This Preliminary information communicates direction to find information at www.gmupfitter.com for Police and Special Service Vehicles.
11030974
Date: 2026-04-01. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This preliminary information communicates information about how to determine if a wheel and tires size change is available.
11030091
Date: 2026-03-09. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
11030092
Date: 2026-03-09. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
11027601
Date: 2026-01-08. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
11025755
Date: 2025-11-20. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customera s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If
11023091
Date: 2025-09-09. Type: Other. Systems: UNKNOWN OR OTHER.
New Vehicle Monitoring Programs Section in IVH
11022084
Date: 2025-08-14. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
11021792
Date: 2025-08-07. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, B3935, C0750, C0755, C0760, C0765, and/o
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.