NHTSA lists 169 complaints for the 2011 Dodge Journey, 7 of them mention a crash and 4 mention a fire. 7 complaints mention an injury, with 10 injuries and 0 deaths reported.
Data build 2026-10-08.
NHTSA lists this vehicle as DODGE JOURNEY.
Model-generated complaint tags: This model year has not been tagged.
Recalls
See new recalls and investigations this week.
4 recalls.
Date: 2017-07-07. Systems: AIR BAGS.
Defect: Chrysler (FCA US LLC) is recalling certain 2011-2015 Dodge Journey vehicles. In the affected vehicles, the driver's frontal air bag may unexpectedly deploy if the air bag wiring harness gets chafed within the steering wheel and short circuits.
Consequence: Unexpected deployment of the driver's frontal air bag increases the risk of a crash or driver injury.
Remedy: Chrysler will notify owners, and dealers will inspect the air bag wiring within the steering wheel, replacing it if necessary. A protective cover will also be installed. These repairs will be made free of charge. The recall began August 28, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T47.
Do not drive: No. Park outside: No.
Date: 2016-05-06. Systems: STEERING.
Defect: Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.
Consequence: A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S08.
Do not drive: No. Park outside: No.
Date: 2015-07-07. Systems: ENGINE AND ENGINE COOLING.
Defect: Chrysler (FCA US LLC) is recalling certain model year 2011-2015 Dodge Journey vehicles manufactured July 19, 2010, to May 26, 2015 and equipped with 2.4L engines. In the affected vehicles, the engine cover may detach from the engine and contact the exhaust manifold.
Consequence: If the displaced engine cover contacts the exhaust manifold, there would be an increased risk of a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will install an improved mounting system for the engine cover, free of charge. The recall began on October 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R32.
Do not drive: No. Park outside: No.
Date: 2011-06-08. Systems: STEERING.
Defect: CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011DODGE JOURNEY, JEEP WRANGLER, CHRYSLER 200, CHRYSLER 200 CONVERTIBLE, DODGE AVENGER, DODGE NITRO, JEEP LIBERTY, DODGE CALIBER, JEEP COMPASS, JEEP PATRIOT, DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES. SOME OF THESE VEHICLES MAY HAVE BEEN BUILT WITH A MISSING OR INCORRECTLY INSTALLED STEERING COLUMN PIVOT RIVET.
Consequence: A MISSING OR INCORRECTLY INSTALLED RIVET COULD COMPROMISE THE ABILITY OF THE STEERING COLUMN TO SUPPORT THE OCCUPANT LOADS IN THE EVENT OF A FRONTAL CRASH, DECREASING THE EFFECTIVENESS OF THE FRONTAL IMPACT SAFETY SYSTEM. AS A RESULT, THE CONDITION MAY INCREASE THE POTENTIAL FOR INJURY IN A FRONTAL CRASH.
Remedy: DEALERS WILL INSPECT FOR RIVET PRESENCE AND ALIGNMENT AND REPAIR THE STEERING COLUMN PIVOT AS REQUIRED, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 4, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Do not drive: No. Park outside: No.
Investigations
2 investigations; 1 open.
EA24003
Opened: 2024-08-01. Closed: Not listed.
Vehicle entrapment
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehi
Systems: LATCHES/LOCKS/LINKAGES.
Linked campaign numbers: None listed.
PE19014
Opened: 2019-09-09. Closed: 2026-02-25.
Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small
Systems: SEATS.
Linked campaign numbers: None listed.
Manufacturer communications
162 manufacturer communications.
Communications by system| System | Count |
|---|
| ELECTRICAL SYSTEM | 53 |
|---|
| EQUIPMENT | 44 |
|---|
| POWER TRAIN | 39 |
|---|
| ENGINE AND ENGINE COOLING | 19 |
|---|
| STRUCTURE | 17 |
|---|
| ENGINE | 11 |
|---|
| SEATS | 11 |
|---|
| FUEL SYSTEM, GASOLINE | 9 |
|---|
11034343
Date: 2026-06-18. Type: Warranty Program/Extension. Systems: ENGINE.
Emissions Recall U67 - Catalytic Converter Efficiency - Dealer Notification (Revision 11)
11021585
Date: 2025-07-28. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
LAMP - DOME
11019776
Date: 2025-06-12. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
LAMP - DOME
11017451
Date: 2025-05-01. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
LAMP - DOME
11017435
Date: 2025-04-02. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
ACTUATOR - A/C AND HEATER
11017445
Date: 2025-04-02. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
ACTUATOR - A/C AND HEATER
11016138
Date: 2025-03-20. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
STARTER - ENGINE
10244348
Date: 2023-09-15. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use
10248509
Date: 2023-09-15. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use
10242717
Date: 2023-07-27. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used