NHTSA lists 65 complaints for the 2020 Dodge Journey, 1 of them mention a crash and 1 mention a fire. 1 complaints mention an injury, with 1 injuries and 0 deaths reported.
Data build 2026-10-08.
NHTSA lists this vehicle as DODGE JOURNEY.
At a glance
Complaints
65
With crash
1
With fire
1
With injury (complaints)
1
Injuries
1
Deaths
0
Recalls
1
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
219,577
Investigations
2
Open investigations
1
Manufacturer communications
116
Complaints per 100k sold: 161.126. Units sold: 40,341; sales year: 2020; basis: calendar_year_us_sales_proxy_for_model_year. goodcarbadcar.net.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
ELECTRICAL SYSTEM
19
29.2%
UNKNOWN OR OTHER
19
29.2%
BACK OVER PREVENTION
14
21.5%
ENGINE
8
12.3%
EXTERIOR LIGHTING
5
7.7%
POWER TRAIN
3
4.6%
SERVICE BRAKES
3
4.6%
STEERING
3
4.6%
VISIBILITY/WIPER
3
4.6%
AIR BAGS
2
3.1%
Top subsystems
System
Subsystem
Complaints
BACK OVER PREVENTION
REARVIEW SYSTEM BRAKING
3
BACK OVER PREVENTION
WARNINGS
2
BACK OVER PREVENTION
SENSING SYSTEM
1
FORWARD COLLISION AVOIDANCE
ADAPTIVE CRUISE CONTROL
1
LANE DEPARTURE
BLIND SPOT DETECTION
1
SEAT BELTS
CRITICAL FASTENERS
1
TIRES
TREAD/BELT
1
One complaint can name several systems, so shares can add to more than 100 percent.
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Consequence: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Do not drive: No. Park outside: No.
Investigations
2 investigations; 1 open.
EA24003
Opened: 2024-08-01. Closed: Not listed.
Vehicle entrapment
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehi
Systems: LATCHES/LOCKS/LINKAGES.
Linked campaign numbers: None listed.
PE24006
Opened: 2024-02-27. Closed: 2025-09-26.
Back up camera failure
On February 27, 2024, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) to investigate complaints alleging a loss of back up camera function in Model Year (MY) 2018 through 2020 Dodge Journey vehicles.A Complainants reported experiencing black screens, upside down images, flashing images, or blurred images. A A back up camera that does not display correctly increas
Date: 2025-12-03. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
CAMERA a REAR VIEW
11022027
Date: 2025-08-15. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.
11021585
Date: 2025-07-28. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
LAMP - DOME
11019776
Date: 2025-06-12. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
LAMP - DOME
11018447
Date: 2025-05-16. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
"Washer Light On And Will Not Turn Off After Adding Washer Solvent."
11017451
Date: 2025-05-01. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
LAMP - DOME
11017435
Date: 2025-04-02. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
ACTUATOR - A/C AND HEATER
11017445
Date: 2025-04-02. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
ACTUATOR - A/C AND HEATER
11016138
Date: 2025-03-20. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
STARTER - ENGINE
10251783
Date: 2024-01-10. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.