NHTSA lists 41 complaints for the 2024 Kia Sorento, 4 of them mention a crash and 1 mention a fire. 4 complaints mention an injury, with 4 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as KIA SORENTO.
At a glance
Complaints
41
With crash
4
With fire
1
With injury (complaints)
4
Injuries
4
Deaths
0
Recalls
2
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
74,469
Investigations
0
Open investigations
0
Manufacturer communications
49
Complaints per 100k sold unavailable. The available sales group does not match this vehicle variant.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
ELECTRICAL SYSTEM
11
26.8%
STRUCTURE
7
17.1%
UNKNOWN OR OTHER
6
14.6%
ENGINE
5
12.2%
SERVICE BRAKES
5
12.2%
POWER TRAIN
4
9.8%
FORWARD COLLISION AVOIDANCE
3
7.3%
VISIBILITY/WIPER
3
7.3%
AIR BAGS
2
4.9%
EXTERIOR LIGHTING
2
4.9%
Top subsystems
System
Subsystem
Complaints
STRUCTURE
BODY
7
FORWARD COLLISION AVOIDANCE
AUTOMATIC EMERGENCY BRAKING
2
BACK OVER PREVENTION
WARNINGS
1
ENGINE AND ENGINE COOLING
COOLING SYSTEM
1
FORWARD COLLISION AVOIDANCE
WARNINGS
1
SERVICE BRAKES, HYDRAULIC
FOUNDATION COMPONENTS
1
VISIBILITY
SUN/MOON ROOF ASSEMBLY
1
One complaint can name several systems, so shares can add to more than 100 percent.
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Eq (excerpt)
Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash. (excerpt)
Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331. (excerpt)
Defect: Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.
Consequence: A loss of power steering assist increases the risk of a crash.
Remedy: Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
49 manufacturer communications.
Communications by system
System
Count
ELE
17
ELECTRICAL SYSTEM
12
SEATS
5
VISIBILITY
5
CHA
4
ENGINE
4
BOD
2
TRA
2
11033217
Date: 2026-05-28. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the Kia Navigation Updater available at update.kia.com. The software update may impr
11032900
Date: 2026-05-06. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES.
TECHNICAL SERVICE BULLETIN: FRONT BRAKE DISC REPLACEMENT & BURNISHING - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to replace the front brake discs on ce
11031906
Date: 2026-04-14. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparing USB for installation on applicable Kia vehicles. The software downloads and USB preparation process is similar across all
11030379
Date: 2026-04-01. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
TECHNICAL SERVICE BULLETIN: CUSTOMER ACTION: ECU LOGIC IMPROVEMENT FOR DTC P2B59F0 (CA2516) - This bulletin provides information to upgrade the Engine Control Unit (ECU) software on certain 2024a 2025MY vehicles equipped with 2.5 GDI or 2.5 T-GDI Theta III engines listed in the table below. Affecte
WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY042) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly in certain 2021-2025 MY Sorento, 2021-2025 MY Sorento Hybrid (HEV), an
WARRANTY EXTENSION CAMPAIGN: DEALER PRINCIPAL MEMO (WTY042) - This document is the announcement to the dealer principals advising that Kia is is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly for eligible vehicles, from 5 years / 60,000 m
WARRANTY EXTENSION CAMPAIGN: DEALER PARTS & SERVICE MANAGER MEMO (WTY042) - This document is the announcement to the dealer Parts and Service managers advising that Kia is is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly for eligible veh
WARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER (WTY042) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension Campaign WTY042.
WARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY042) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension campaign program launch.
11030389
Date: 2026-03-24. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
WARRANTY EXTENSION CAMPAIGN: TECHNICAL SERVICE BULLETIN: HORN ASSEMBLY INSPECTION AND REPLACEMENT (WTY042) - This bulletin provides information associated with the a Warranty Extension Programa (WTY042) to inspect and, if necessary, replace the horn assembly on certain vehicles listed in the tabl
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.