NHTSA lists 122 complaints for the 2023 Kia Sorento, 3 of them mention a crash and 2 mention a fire. 3 complaints mention an injury, with 3 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as KIA SORENTO.
At a glance
Complaints
122
With crash
3
With fire
2
With injury (complaints)
3
Injuries
3
Deaths
0
Recalls
3
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
144,979
Investigations
0
Open investigations
0
Manufacturer communications
51
Complaints per 100k sold unavailable. The available sales group does not match this vehicle variant.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
ELECTRICAL SYSTEM
37
30.3%
UNKNOWN OR OTHER
36
29.5%
ENGINE
31
25.4%
POWER TRAIN
21
17.2%
FORWARD COLLISION AVOIDANCE
14
11.5%
SERVICE BRAKES
11
9.0%
VEHICLE SPEED CONTROL
11
9.0%
LANE DEPARTURE
10
8.2%
STEERING
7
5.7%
VISIBILITY/WIPER
7
5.7%
Top subsystems
System
Subsystem
Complaints
FORWARD COLLISION AVOIDANCE
WARNINGS
9
LANE DEPARTURE
BLIND SPOT DETECTION
6
FORWARD COLLISION AVOIDANCE
ADAPTIVE CRUISE CONTROL
5
VISIBILITY
SUN/MOON ROOF ASSEMBLY
3
FORWARD COLLISION AVOIDANCE
AUTOMATIC EMERGENCY BRAKING
2
LANE DEPARTURE
ASSIST
2
LANE DEPARTURE
WARNING
2
STRUCTURE
BODY
2
BACK OVER PREVENTION
REARVIEW SYSTEM BRAKING
1
EQUIPMENT
OTHER
1
One complaint can name several systems, so shares can add to more than 100 percent.
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Defect: Kia America, Inc. (Kia) is recalling certain 2021-2023 Sorento vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor wiring harness may be inadequate, which can result in a fire.
Consequence: A fire increases the risk of injury.
Remedy: Dealers will replace the wiring harness and blower motor resistor, free of charge. Owner notification letters were mailed January 23, 2026. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC351. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 9, 2025.
Defect: Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.
Defect: Kia America, Inc. (Kia) is recalling certain 2023 Sorento vehicles. The air bag warning labels on the driver and front passenger sun visors may detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: A detached air bag warning label will not warn occupants about the risks of air bag deployment, increasing the risk of injury in a crash.
Remedy: Dealers will inspect and replace the driver and front passenger sun visors, as necessary, free of charge. Owner notification letters were mailed October 10, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC277.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
51 manufacturer communications.
Communications by system
System
Count
ELECTRICAL SYSTEM
16
ELE
15
POWER TRAIN
6
VISIBILITY
6
TRA
5
CHA
3
EQUIPMENT
3
STRUCTURE
3
11033217
Date: 2026-05-28. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the Kia Navigation Updater available at update.kia.com. The software update may impr
11032900
Date: 2026-05-06. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES.
TECHNICAL SERVICE BULLETIN: FRONT BRAKE DISC REPLACEMENT & BURNISHING - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to replace the front brake discs on ce
11031906
Date: 2026-04-14. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparing USB for installation on applicable Kia vehicles. The software downloads and USB preparation process is similar across all
WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY042) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly in certain 2021-2025 MY Sorento, 2021-2025 MY Sorento Hybrid (HEV), an
WARRANTY EXTENSION CAMPAIGN: DEALER PRINCIPAL MEMO (WTY042) - This document is the announcement to the dealer principals advising that Kia is is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly for eligible vehicles, from 5 years / 60,000 m
WARRANTY EXTENSION CAMPAIGN: DEALER PARTS & SERVICE MANAGER MEMO (WTY042) - This document is the announcement to the dealer Parts and Service managers advising that Kia is is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly for eligible veh
WARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER (WTY042) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension Campaign WTY042.
WARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY042) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension campaign program launch.
11030389
Date: 2026-03-24. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
WARRANTY EXTENSION CAMPAIGN: TECHNICAL SERVICE BULLETIN: HORN ASSEMBLY INSPECTION AND REPLACEMENT (WTY042) - This bulletin provides information associated with the a Warranty Extension Programa (WTY042) to inspect and, if necessary, replace the horn assembly on certain vehicles listed in the tabl
11026698
Date: 2025-12-09. Type: Other. Systems: BACK OVER PREVENTION.
PITSTOP: TECHNICAL OPERATIONS: EXTERNAL DAMAGE TO ULTRASONIC SENSOR: This Pitstop provides information related to Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the driver while parking, by calculating distance based on the difference in signal
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.