NHTSA lists 75 complaints for the 2025 Kia Sorento, 6 of them mention a crash and 0 mention a fire. 5 complaints mention an injury, with 5 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as KIA SORENTO.
At a glance
Complaints
75
With crash
6
With fire
0
With injury (complaints)
5
Injuries
5
Deaths
0
Recalls
3
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
74,469
Investigations
0
Open investigations
0
Manufacturer communications
33
Complaints per 100k sold unavailable. The available sales group does not match this vehicle variant.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
ELECTRICAL SYSTEM
21
28.0%
UNKNOWN OR OTHER
20
26.7%
ENGINE
19
25.3%
POWER TRAIN
19
25.3%
FORWARD COLLISION AVOIDANCE
9
12.0%
VEHICLE SPEED CONTROL
7
9.3%
SERVICE BRAKES
5
6.7%
VISIBILITY/WIPER
5
6.7%
FUEL/PROPULSION SYSTEM
4
5.3%
AIR BAGS
3
4.0%
Top subsystems
System
Subsystem
Complaints
FORWARD COLLISION AVOIDANCE
AUTOMATIC EMERGENCY BRAKING
5
FORWARD COLLISION AVOIDANCE
ADAPTIVE CRUISE CONTROL
4
BACK OVER PREVENTION
WARNINGS
3
FORWARD COLLISION AVOIDANCE
WARNINGS
3
LANE DEPARTURE
BLIND SPOT DETECTION
1
LANE DEPARTURE
WARNING
1
STRUCTURE
BODY
1
VEHICLE SPEED CONTROL
CRUISE CONTROL
1
VISIBILITY
WINDSHIELD WIPER/WASHER
1
One complaint can name several systems, so shares can add to more than 100 percent.
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Defect: Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMV (excerpt)
Consequence: An instrument panel display that fails to show critical safety information, such as the speedometer, tire pressure, or warning lights, increases the risk of a crash. (excerpt)
Remedy: The instrument panel display software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed March 26, 2026. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC361. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on February 9, 2026. (excerpt)
Date: 2025-08-25. Systems: ENGINE AND ENGINE COOLING.
Defect: Kia America, Inc. (Kia) is recalling certain 2025 K4 and Sorento vehicles. The connecting rod bolts in the engine may have been improperly tightened, which can cause a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will replace the sub engine assembly, free of charge. Owner notification letters are expected to be mailed September 12, 2025. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC349.
Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Eq (excerpt)
Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash. (excerpt)
Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331. (excerpt)
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
33 manufacturer communications.
Communications by system
System
Count
ELE
16
ENGINE
5
SEATS
5
ELECTRICAL SYSTEM
2
TRA
2
BACK OVER PREVENTION
1
BOD
1
CHA
1
11033980
Date: 2026-06-18. Type: Over The Air. Systems: ELECTRICAL SYSTEM.
RELEASE NOTES: OVER-THE-AIR: SOFTWARE UPDATE FOR DATA CONNECTIVITY (ELE413 Revision 2) - This Over-the-Air (OTA) software update is designed to update the Data Connectivity Unit (DCU) logic of certain 2025 - 2026MY Carnival, EV9, K5 and Sorento vehicles. This update is designed to improve the vehicl
11033217
Date: 2026-05-28. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the Kia Navigation Updater available at update.kia.com. The software update may impr
11031940
Date: 2026-04-24. Type: Over The Air. Systems: ELECTRICAL SYSTEM.
RELEASE NOTES: OVER-THE-AIR: SOFTWARE UPDATE FOR DATA CONNECTIVITY (ELE413 Revision 1) - This Over-the-Air (OTA) software update is designed to update the Data Connectivity Unit (DCU) logic of certain 2025 - 2026MY Carnival, 2025 - 2026MY K5 and 2025 - 2026MY Sorento vehicles. This update is designe
11031906
Date: 2026-04-14. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparing USB for installation on applicable Kia vehicles. The software downloads and USB preparation process is similar across all
11030379
Date: 2026-04-01. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
TECHNICAL SERVICE BULLETIN: CUSTOMER ACTION: ECU LOGIC IMPROVEMENT FOR DTC P2B59F0 (CA2516) - This bulletin provides information to upgrade the Engine Control Unit (ECU) software on certain 2024a 2025MY vehicles equipped with 2.5 GDI or 2.5 T-GDI Theta III engines listed in the table below. Affecte
WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY042) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly in certain 2021-2025 MY Sorento, 2021-2025 MY Sorento Hybrid (HEV), an
WARRANTY EXTENSION CAMPAIGN: DEALER PARTS & SERVICE MANAGER MEMO (WTY042) - This document is the announcement to the dealer Parts and Service managers advising that Kia is is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly for eligible veh
WARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER (WTY042) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension Campaign WTY042.
WARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY042) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension campaign program launch.
11030389
Date: 2026-03-24. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
WARRANTY EXTENSION CAMPAIGN: TECHNICAL SERVICE BULLETIN: HORN ASSEMBLY INSPECTION AND REPLACEMENT (WTY042) - This bulletin provides information associated with the a Warranty Extension Programa (WTY042) to inspect and, if necessary, replace the horn assembly on certain vehicles listed in the tabl
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.