NHTSA lists 71 complaints for the 2021 Lexus RX, 9 of them mention a crash and 0 mention a fire. 6 complaints mention an injury, with 9 injuries and 0 deaths reported.
Data build 2026-10-08.
NHTSA lists this vehicle as LEXUS RX.
At a glance
Complaints
71
With crash
9
With fire
0
With injury (complaints)
6
Injuries
9
Deaths
0
Recalls
2
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
999,901
Investigations
1
Open investigations
0
Manufacturer communications
134
Complaints per 100k sold unavailable. The available sales group does not match this vehicle variant.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
AIR BAGS
47
66.2%
UNKNOWN OR OTHER
8
11.3%
STRUCTURE
5
7.0%
ELECTRICAL SYSTEM
4
5.6%
FORWARD COLLISION AVOIDANCE
4
5.6%
SEAT BELTS
4
5.6%
SERVICE BRAKES
4
5.6%
ENGINE
2
2.8%
TIRES
2
2.8%
BACK OVER PREVENTION
1
1.4%
Top subsystems
System
Subsystem
Complaints
STRUCTURE
BODY
5
FORWARD COLLISION AVOIDANCE
AUTOMATIC EMERGENCY BRAKING
4
AIR BAGS
SRS MALFUNCTION WARNING LAMP/LIGHT
1
BACK OVER PREVENTION
WARNINGS
1
FORWARD COLLISION AVOIDANCE
WARNINGS
1
LATCHES/LOCKS/LINKAGES
HATCHBACK/LIFTGATE
1
TIRES
TREAD/BELT
1
VISIBILITY
REARVIEW MIRRORS/DEVICES
1
One complaint can name several systems, so shares can add to more than 100 percent.
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger (excerpt)
Consequence: An air bag that does not deploy during a crash increases the risk of injury. (excerpt)
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Le (excerpt)
Defect: Toyota Motor Engineering & Manufacturing (Lexus) is recalling certain 2019 Lexus RX350 and 2021 RX350 vehicles. The transport hook may not have been removed prior to sale. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 301, "Fuel System Integrity."
Consequence: During a rear-end crash, the transport hook can damage the fuel filler pipe, increasing the risk of a fire.
Remedy: Lexus will notify owners, and dealers will inspect and, as necessary, remove the rear transport hook, free of charge. The recall began April 1, 2021. Owners may contact Lexus customer service at 1-800-331-4331. Lexus' number for this recall is 21LA01.
Do not drive: No. Park outside: No.
Investigations
1 investigations; 0 open.
DP22005
Opened: 2023-01-27. Closed: 2023-08-07.
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele
Date: 2026-02-02. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
OBSOLETE NOTICE February 2, 2026: This bulletin is now obsolete. Please see L-SB-0004-26.
11028717
Date: 2026-01-23. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Some 2018 a 2025 model year Lexus vehicles equipped with the Enforma ? 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software.
11027560
Date: 2025-12-15. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Some 2005 a 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedure
11027556
Date: 2025-12-05. Type: Service Campaign. Systems: STRUCTURE.
23LD01 Expired on November 30, 2025 The involved RX350 vehicles equipped with the Tow Prep Package did not have the Tow Converter installed.
11027557
Date: 2025-12-05. Type: Service Campaign. Systems: STRUCTURE.
23LD01 Expired on November 30, 2025 The involved RX350 vehicles equipped with the Tow Prep Package did not have the Tow Converter installed.
11027558
Date: 2025-12-05. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
23LD01 Expired on November 30, 2025 TECHNICAL INSTRUCTIONS FOR SPECIAL SERVICE CAMPAIGN 23LD01 TOW CONVERTER NOT INSTALLED CERTAIN 2021 MODEL YEAR RX350
11024092
Date: 2025-09-23. Type: Other. Systems: UNKNOWN OR OTHER.
SAFETY RECALL AND SERVICE CAMPAIGN RENOTIFICATION OWNER RENOTIFICATION 25R001
11022963
Date: 2025-08-19. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Some customers may experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers with user issues, user errors, and compatibility issues with oth
11020656
Date: 2025-06-13. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.
11019329
Date: 2025-04-02. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by FTS and/or FPE.
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.