NHTSA lists 510 complaints for the 2016 Mazda CX-5, 31 of them mention a crash and 10 mention a fire. 13 complaints mention an injury, with 13 injuries and 0 deaths reported.
Data build 2026-10-08.
NHTSA lists this vehicle as MAZDA CX-5.
Model-generated complaint tags
These labels are model-generated, not NHTSA data.
Failure modes| Label | Count | Share of tagged | Mean confidence |
|---|
| visibility or lighting | 175 | 34.3% | 0.94 |
|---|
| mechanical failure | 111 | 21.8% | 0.79 |
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| electrical electronic | 80 | 15.7% | 0.86 |
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| loss of control | 53 | 10.4% | 0.86 |
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| structural or corrosion | 27 | 5.3% | 0.56 |
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| restraint or airbag | 22 | 4.3% | 0.91 |
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| fire or overheating | 17 | 3.3% | 0.90 |
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| noise or comfort | 11 | 2.2% | 0.77 |
|---|
| fluid or fuel leak | 7 | 1.4% | 0.63 |
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| unclear | 7 | 1.4% | 0.92 |
|---|
Severities| Label | Count | Share of tagged | Mean confidence |
|---|
| moderate | 271 | 53.1% | 0.82 |
|---|
| low | 192 | 37.6% | 0.74 |
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| high | 41 | 8.0% | 0.90 |
|---|
| critical | 3 | 0.6% | 0.64 |
|---|
| none | 3 | 0.6% | 0.65 |
|---|
Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 510 tagged complaints of 510 complaints (100.0%).
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Recalls
See new recalls and investigations this week.
4 recalls.
Date: 2020-02-06. Systems: EXTERIOR LIGHTING.
Defect: Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.
Consequence: If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4320A.
Do not drive: No. Park outside: No.
Date: 2016-09-06. Systems: STRUCTURE.
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affe (excerpt)
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury. (excerpt)
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H. (excerpt)
Do not drive: No. Park outside: No.
Date: 2016-04-11. Systems: STEERING.
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts t (excerpt)
Consequence: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash. (excerpt)
Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D. (excerpt)
Do not drive: No. Park outside: No.
Date: 2016-02-03. Systems: FUEL SYSTEM, GASOLINE.
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Consequence: A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Remedy: Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Do not drive: No. Park outside: No.
Manufacturer communications
705 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 219 |
|---|
| ELECTRICAL SYSTEM | 175 |
|---|
| ENGINE AND ENGINE COOLING | 62 |
|---|
| ENGINE | 57 |
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| POWER TRAIN | 56 |
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| STRUCTURE | 50 |
|---|
| SUSPENSION | 39 |
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| UNKNOWN OR OTHER | 39 |
|---|
11037899
Date: 2026-09-11. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical con
11034447
Date: 2026-06-19. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, ENGINE.
This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by ask
11032003
Date: 2026-05-01. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 01-008/23 06/05/23 Some vehicles may exhibit rattling noises from the engine compartment and oil leakage from the drive belt auto tensioner. This may be caused by insufficient sealing at the driv
11032104
Date: 2026-04-30. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE, UNKNOWN OR OTHER.
DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on
11032103
Date: 2026-04-21. Type: Service Bulletin/Repair Instructions. Systems: ENGINE, POWER TRAIN, SERVICE BRAKES, UNKNOWN OR OTHER.
This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the sch
11032101
Date: 2026-04-16. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a repla
11032019
Date: 2026-04-11. Type: Service Bulletin/Repair Instructions. Systems: FUEL/PROPULSION SYSTEM.
This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-003/22 03/02/22 DESCRIPTION Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is over
11032100
Date: 2026-04-04. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay (2) may be causing a poo
11028133
Date: 2026-01-26. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method a ? B. Auxiliary Key Code Cut Method 2019 and newer models require a 10-digit key code to accurately cut keys a ? 5-digit codes CANNOT be provided for 2019 and newer vehicles (the traditional 5-dig
11028127
Date: 2026-01-05. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.