No complaints are listed for the 2009 Volvo BUS 9700. NHTSA's API and bulk file list none in this build.
Data build 2026-10-09.
NHTSA lists this vehicle as VOLVO BUS 9700.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
See new recalls and investigations this week.
14 recalls. Showing the latest 10 of 14.
Date: 2026-09-18. Systems: EQUIPMENT.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence: The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy: Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Do not drive: No. Park outside: No.
Date: 2021-09-15. Systems: EXTERIOR LIGHTING.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence: Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
Remedy: Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Do not drive: No. Park outside: No.
Date: 2021-08-02. Systems: EQUIPMENT ADAPTIVE/MOBILITY.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Pl (excerpt)
Consequence: In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant. (excerpt)
Remedy: Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046. (excerpt)
Do not drive: No. Park outside: No.
Date: 2016-11-18. Systems: ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, POWER TRAIN.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.
Consequence: An unexpected engine shutdown increases the risk of a crash.
Remedy: Volvo Bus will notify owners, and dealers will replace the existing relay with a larger, more robust, relay, free of charge. The recall began on December 20, 2016. Owners may contact Volvo Bus customer service at 1-877-773-8678. Volvo Bus' number for this recall is SR16-86.
Do not drive: No. Park outside: No.
Date: 2015-09-28. Systems: ENGINE AND ENGINE COOLING.
Defect: Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2013 Volvo 9700 buses manufactured August 28, 2008, to December 21, 2012. In the affected vehicles, the exhaust clamp at the turbocharger may fail, allowing hot exhaust gas to contact materials in the engine compartment.
Consequence: If hot exhaust gas contacts other components or materials, it can increase the risk of a fire.
Remedy: Volvo will notify owners, and dealers will replace the exhaust clamp, free of charge. The recall began on November 11, 2015. Owners may contact Volvo Bus at 1-866-870-2046. Volvo's number for this recall is SR15-85.
Do not drive: No. Park outside: No.
Date: 2014-03-04. Systems: SEATS.
Defect: Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2014 9700 coaches equipped with a wheelchair lift. In the affected vehicles,the sliding seats, which can be moved to make room for wheelchair passengers, have lock down handles which can be forced to latch in an incorrect location. Locking the seats incorrectly may cause damage to the handle and allow the seat to not latch proper (excerpt)
Consequence: If the sliding seat is not locked in place, the seat may move forward and backwards on the track, increasing the risk of injury to the seat passenger if the coach is involved in a crash. (excerpt)
Remedy: Volvo will notify owners, and dealers will install plates along the sliding seat rail to show correct locking positions and provide an addendum to the operator's manual. The recall began on April 28, 2014. Owners may contact Volvo at 1-800-528-6586. Volvo's number associated with this recall is SR14-82. (excerpt)
Do not drive: No. Park outside: No.
Date: 2013-11-22. Systems: STRUCTURE.
Defect: Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2010 9700 motor coaches modified January 11, 2012, through September 18, 2012 to provide wheel chair access. After being altered, the buses have an insufficient number of emergency exit windows on the passenger side of the bus. As such, these buses fail to conform with the requirements of Federal Motor Vehicle Safety Standard (FM (excerpt)
Consequence: In the event of an emergency, an insufficient number of emergency exits may delay an occupants egress of the bus, increasing the risk of personal injury. (excerpt)
Remedy: Volvo will notify owners and dealers will install an additional emergency exit window, free of charge. The recall began on January 16, 2014. Owners may contact Volvo at 1-800-528-6586. Volvo's recall number is SR13-92. (excerpt)
Do not drive: No. Park outside: No.
Date: 2013-05-01. Systems: ELECTRICAL SYSTEM.
Defect: Volvo Bus Corporation is recalling certain model year 2009-2013 9700 coaches manufactured from August 28, 2008, through April 19, 2013. Certain conditions may cause the affected coaches to go into a software controlled mode that would result in the throttle signal being fixed at 1750rpms regardless of throttle pedal input from the driver.
Consequence: The driver may lose the ability to control the bus's speed, increasing the risk of a crash.
Remedy: Volvo Bus will notify owners and dealers will remedy the software calibrations in the affected coaches, free of charge. The recall is expected to begin by July 1, 2013. Owners may contact Volvo Bus at 1-336-393-2000. Volvo Bus's recall campaign number is SR13-80.
Do not drive: No. Park outside: No.
Date: 2012-11-15. Systems: EQUIPMENT.
Defect: Prevost is recalling certain model year 2009-2013 Volvo Bus 9700 coaches manufactured from April 2009 through June 2012. The wheelchair lift may be missing maintenance safety pins and/or the wheelchair lift cylinders may not be the proper length, preventing the proper use of maintenance safety pins.
Consequence: With either the maintenance safety pins missing or not able to be used, the wheelchair lift may not be safely stowed in place, increasing the risk of injury to those working on, or around, the lift.
Remedy: Prevost will notify owners, and dealers will add the safety pins and/or verify that they work properly, as needed, free of charge. The safety recall began on February 8, 2013. Owners may contact Prevost at 1-418-883-2888.
Do not drive: No. Park outside: No.
Date: 2012-09-13. Systems: ENGINE AND ENGINE COOLING.
Defect: Prevost is recalling certain model year 2009-2013 Volvo Bus 9700 coaches. The pipe that carries hydraulic fluid to the fan drive may crack allowing oil to spray on hot engine components.
Consequence: Hydraulic oil sprayed onto hot engine components may result in a vehicle fire.
Remedy: Prevost will notify owners, and dealers will add a rubber skirt to the hydraulic pipe, free of charge. The safety recall began on October 22, 2012. Owners may contact Prevost at 1-418-883-2888.
Do not drive: No. Park outside: No.
Manufacturer communications
40 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 17 |
|---|
| ENGINE AND ENGINE COOLING | 10 |
|---|
| ELECTRICAL SYSTEM | 6 |
|---|
| STRUCTURE | 4 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 3 |
|---|
| FUEL SYSTEM, GASOLINE | 2 |
|---|
| POWER TRAIN | 2 |
|---|
| VISIBILITY | 2 |
|---|
10253989
Date: 2024-04-16. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
This procedure eliminates the step moving.
10219302
Date: 2022-08-29. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Part information for AMT input shaft repair kits and the shim kit that is required for repair.
10219421
Date: 2022-08-29. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
Engine Control Module (EMS) Software (MSW) Information A?A A August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
10217315
Date: 2022-07-13. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
STORAGE AND STARTUP GUIDELINES : part number updates
10210877
Date: 2022-04-06. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
FRONT HATCH UPGRADE
10212891
Date: 2022-02-09. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
VIDA QR Scanner Mobile App
10212892
Date: 2022-02-03. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, EQUIPMENT.
Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
10203701
Date: 2021-11-24. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT, VISIBILITY.
EMERGENCY WINDOW GASKET REPLACEMENT Revision: A Application box VIN updated
10203167
Date: 2021-10-18. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, EXTERIOR LIGHTING.
Volvo Chassis 2008 And Up LED Headlight Conversion Programming Procedure
10188249
Date: 2021-02-04. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING, EQUIPMENT.
INTRODUCING A NEW ENGINE COOLANT INTO PREVOST SERVICE CENTER NETWORK