No complaints are listed for the 2014 Volvo BUS 9700. NHTSA's API and bulk file list none in this build.
Data build 2026-10-09.
NHTSA lists this vehicle as VOLVO BUS 9700.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
See new recalls and investigations this week.
6 recalls.
Date: 2026-09-18. Systems: EQUIPMENT.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence: The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy: Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Do not drive: No. Park outside: No.
Date: 2023-12-22. Systems: EQUIPMENT ADAPTIVE/MOBILITY.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Consequence: Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Remedy: Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
Do not drive: No. Park outside: No.
Date: 2021-09-15. Systems: EXTERIOR LIGHTING.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence: Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
Remedy: Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Do not drive: No. Park outside: No.
Date: 2021-08-02. Systems: EQUIPMENT ADAPTIVE/MOBILITY.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Pl (excerpt)
Consequence: In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant. (excerpt)
Remedy: Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046. (excerpt)
Do not drive: No. Park outside: No.
Date: 2016-11-18. Systems: ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, POWER TRAIN.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.
Consequence: An unexpected engine shutdown increases the risk of a crash.
Remedy: Volvo Bus will notify owners, and dealers will replace the existing relay with a larger, more robust, relay, free of charge. The recall began on December 20, 2016. Owners may contact Volvo Bus customer service at 1-877-773-8678. Volvo Bus' number for this recall is SR16-86.
Do not drive: No. Park outside: No.
Date: 2014-03-04. Systems: SEATS.
Defect: Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2014 9700 coaches equipped with a wheelchair lift. In the affected vehicles,the sliding seats, which can be moved to make room for wheelchair passengers, have lock down handles which can be forced to latch in an incorrect location. Locking the seats incorrectly may cause damage to the handle and allow the seat to not latch proper (excerpt)
Consequence: If the sliding seat is not locked in place, the seat may move forward and backwards on the track, increasing the risk of injury to the seat passenger if the coach is involved in a crash. (excerpt)
Remedy: Volvo will notify owners, and dealers will install plates along the sliding seat rail to show correct locking positions and provide an addendum to the operator's manual. The recall began on April 28, 2014. Owners may contact Volvo at 1-800-528-6586. Volvo's number associated with this recall is SR14-82. (excerpt)
Do not drive: No. Park outside: No.
Manufacturer communications
72 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 36 |
|---|
| ENGINE AND ENGINE COOLING | 16 |
|---|
| ELECTRICAL SYSTEM | 15 |
|---|
| STRUCTURE | 6 |
|---|
| ENGINE | 5 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 5 |
|---|
| POWER TRAIN | 3 |
|---|
| FUEL SYSTEM, DIESEL | 2 |
|---|
10253989
Date: 2024-04-16. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
This procedure eliminates the step moving.
10224584
Date: 2022-09-14. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Expendable Items Parts List.
10219302
Date: 2022-08-29. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Part information for AMT input shaft repair kits and the shim kit that is required for repair.
10219421
Date: 2022-08-29. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
Engine Control Module (EMS) Software (MSW) Information A?A A August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
10217315
Date: 2022-07-13. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
STORAGE AND STARTUP GUIDELINES : part number updates
10214938
Date: 2022-06-22. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
PLASMA CLUSTER SANITIZER
10210877
Date: 2022-04-06. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
FRONT HATCH UPGRADE
10212891
Date: 2022-02-09. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
VIDA QR Scanner Mobile App
10212892
Date: 2022-02-03. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, EQUIPMENT.
Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
10206981
Date: 2022-01-17. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
HVAC SOFTWARE UPDATE A?A A WARM TEMPERATURE IN THE REAR OF THE VEHICLE