No complaints are listed for the 2017 Volvo BUS 9700. NHTSA's API and bulk file list none in this build.
Data build 2026-10-09.
NHTSA lists this vehicle as VOLVO BUS 9700.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
See new recalls and investigations this week.
10 recalls.
Date: 2026-09-18. Systems: EQUIPMENT.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence: The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy: Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Do not drive: No. Park outside: No.
Date: 2023-12-22. Systems: EQUIPMENT ADAPTIVE/MOBILITY.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Consequence: Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Remedy: Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
Do not drive: No. Park outside: No.
Date: 2021-09-15. Systems: EXTERIOR LIGHTING.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence: Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
Remedy: Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Do not drive: No. Park outside: No.
Date: 2021-08-02. Systems: EQUIPMENT ADAPTIVE/MOBILITY.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Pl (excerpt)
Consequence: In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant. (excerpt)
Remedy: Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046. (excerpt)
Do not drive: No. Park outside: No.
Date: 2020-12-21. Systems: POWER TRAIN.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.
Consequence: A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.
Remedy: Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software, free of charge. The recall is expected to begin February 12, 2021. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Do not drive: No. Park outside: No.
Date: 2019-02-21. Systems: EQUIPMENT.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2018 9700 motorcoaches equipped with specific fire suppression systems. The actuator of the fire extinguisher system may not function properly, preventing the fire extinguisher from discharging the fire suppression agent.
Consequence: If the fire suppression system does not work as intended, it can increase the risk of injury in the event of a fire.
Remedy: Volvo Bus will notify owners, and the fire suppression system manufacturer will inspect the systems, replacing them as necessary, free of charge. The recall began April 15, 2019. Owners may contact Volvo Bus customer service at 1-866-870-2046. Volvo Bus' number for this recall is SR19-83.
Do not drive: No. Park outside: No.
Date: 2017-12-28. Systems: ELECTRICAL SYSTEM.
Defect: Volvo Bus Corporation (Volvo) is recalling certain 2016-2018 9700 buses equipped with I-Start. The hardware that attaches the power supply cable to the fuse box may not be properly tightened, possibly causing the power cable and fuse box to overheat.
Consequence: The power cable and fuse box can overheat, increasing the risk of a fire.
Remedy: Volvo will notify owners, and dealers will inspect the fuse box for damage, and replace it if necessary, as well as replace and tighten the nuts attaching the power cable, free of charge. The recall began February 2, 2018. Owners may contact Volvo customer service at 1-866-870-2046. Volvo's number for this recall is SR17-85.
Do not drive: No. Park outside: No.
Date: 2017-09-14. Systems: VEHICLE SPEED CONTROL.
Defect: Volvo Bus Corporation (Volvo) is recalling certain 2017-2018 Prevost 9700 transit buses. The buses may not react when the accelerator pedal is pushed.
Consequence: If the vehicle does not accelerate when commanded, there would be an increased risk of a crash.
Remedy: Volvo will notify owners, and dealers will replace the accelerator pedals, free of charge. The recall began on October 3, 2017. Owners may contact Volvo customer service at 1-866-870-2046. Volvo's number for this recall is SR17-82.
Do not drive: No. Park outside: No.
Date: 2017-03-14. Systems: ELECTRICAL SYSTEM.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2016-2017 Volvo 9700 transit buses equipped with the I-Start feature. These vehicles have a ground cable that may have been improperly installed, resulting in inadequate electrical contact. The poor contact may cause the power feed relay to fail and the engine to stall. (excerpt)
Consequence: An unexpected engine shutdown increases the risk of a crash. (excerpt)
Remedy: Volvo Bus will notify owners, and dealers will inspect the vehicles and correct the ground wire installation, as necessary, free of charge. The recall began on May 4, 2017. Owners may contact Volvo Bus customer service 1-877-773-8678. Volvo Bus' number for this recall is SR17-80. Note: The affected vehicles were previously remedied for a similar issue under recall 16V836, however, this recall (excerpt)
Do not drive: No. Park outside: No.
Date: 2016-11-18. Systems: ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, POWER TRAIN.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.
Consequence: An unexpected engine shutdown increases the risk of a crash.
Remedy: Volvo Bus will notify owners, and dealers will replace the existing relay with a larger, more robust, relay, free of charge. The recall began on December 20, 2016. Owners may contact Volvo Bus customer service at 1-877-773-8678. Volvo Bus' number for this recall is SR16-86.
Do not drive: No. Park outside: No.
Manufacturer communications
86 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 36 |
|---|
| ENGINE AND ENGINE COOLING | 28 |
|---|
| ELECTRICAL SYSTEM | 17 |
|---|
| POWER TRAIN | 9 |
|---|
| FUEL SYSTEM, DIESEL | 6 |
|---|
| STRUCTURE | 6 |
|---|
| ENGINE | 5 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 3 |
|---|
10253989
Date: 2024-04-16. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
This procedure eliminates the step moving.
10226933
Date: 2022-11-08. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING, POWER TRAIN.
P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSIONEFFICIENCY. Revision J - Range of applicable VINs updated.
10222387
Date: 2022-09-23. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING, POWER TRAIN.
P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY.Revision J - Range of applicable VINs updated.
10224584
Date: 2022-09-14. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Expendable Items Parts List.
10219300
Date: 2022-08-29. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
Fuel Filters ( Primary and Secondary ) ( Backwards Compatible ) and Fuel Filter Housings
10219302
Date: 2022-08-29. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Part information for AMT input shaft repair kits and the shim kit that is required for repair.
10219421
Date: 2022-08-29. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
Engine Control Module (EMS) Software (MSW) Information A?A A August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
10217315
Date: 2022-07-13. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
STORAGE AND STARTUP GUIDELINES : part number updates
10214938
Date: 2022-06-22. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
PLASMA CLUSTER SANITIZER
10213316
Date: 2022-05-17. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING, EQUIPMENT.
P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY