No complaints are listed for the 2023 Volvo BUS 9700. NHTSA's API and bulk file list none in this build.
Data build 2026-10-09.
NHTSA lists this vehicle as VOLVO BUS 9700.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
See new recalls and investigations this week.
5 recalls.
Date: 2026-09-18. Systems: EQUIPMENT.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence: The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy: Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Do not drive: No. Park outside: No.
Date: 2025-07-16. Systems: EQUIPMENT.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2023-2025 Volvo 9700 buses. Metallic debris within the electrical connectors of the Automatic Fire Suppression System (AFSS) may cause a short circuit, resulting in a false warning to the driver, an engine shutdown, and the release of chemical fire extinguishing agent in the engine compartment.
Consequence: An unexpected engine shutdown increases the risk of a crash. Additionally, a disabled coach bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
Remedy: Prevost will inspect and remove any metallic debris from the AFSS connectors, if necessary, free of charge. Owner notification letters were mailed August 28, 2025. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR25-85.
Do not drive: No. Park outside: No.
Date: 2023-10-03. Systems: ELECTRICAL SYSTEM.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 vehicles. The fasteners that secure the power cable connections may not have been tightened securely.
Consequence: Unsecured power cables can overheat, increasing the risk of a fire.
Remedy: Prevost will inspect and tighten the power cable fasteners, as necessary, free of charge. Owner notification letters were mailed November 21, 2023. Owners may contact Volvo Bus customer service at 1-866-870-2046. Volvo Bus' number for this recall is SR23-86.
Do not drive: No. Park outside: No.
Date: 2023-10-03. Systems: EQUIPMENT.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 buses. The emergency window exits may be missing identification and operating instruction labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence: Missing emergency window exit labels can prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy: Prevost will inspect and install missing emergency exit labels, as necessary, free of charge. Owner letters were mailed February 1, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2046. Volvo Bus' number for this recall is SR23-85.
Do not drive: No. Park outside: No.
Date: 2022-11-15. Systems: EXTERIOR LIGHTING.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 vehicles. The emergency light sensors may have been installed incorrectly, causing the emergency lights to fail to activate after a rollover event.
Consequence: Emergency lights that fail to activate can increase passenger evacuation time, increasing the risk of injury.
Remedy: Prevost will inspect and reinstall the emergency light sensors, if necessary, free of charge. Owner notification letters are expected to be mailed December 30, 2022. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Do not drive: No. Park outside: No.
Manufacturer communications
3 manufacturer communications.
Communications by system| System | Count |
|---|
| ENGINE AND ENGINE COOLING | 1 |
|---|
| EQUIPMENT | 1 |
|---|
| STRUCTURE | 1 |
|---|
10253989
Date: 2024-04-16. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
This procedure eliminates the step moving.
10233626
Date: 2023-03-30. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
On the vehicles affected by this bulletin, the Vehicle Emission Control Information label must be replaced. Revision: B - Causal part changed, was 010352, becomes 85152363. No impact on procedure or parts involved.
10233244
Date: 2023-02-10. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
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