No complaints are listed for the 2021 Volvo BUS 9700. NHTSA's API and bulk file list none in this build.
Data build 2026-10-09.
NHTSA lists this vehicle as VOLVO BUS 9700.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
See new recalls and investigations this week.
4 recalls.
Date: 2026-09-18. Systems: EQUIPMENT.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence: The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy: Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Do not drive: No. Park outside: No.
Date: 2023-12-22. Systems: EQUIPMENT ADAPTIVE/MOBILITY.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Consequence: Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Remedy: Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
Do not drive: No. Park outside: No.
Date: 2021-09-15. Systems: EXTERIOR LIGHTING.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence: Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
Remedy: Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Do not drive: No. Park outside: No.
Date: 2021-08-02. Systems: EQUIPMENT ADAPTIVE/MOBILITY.
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Pl (excerpt)
Consequence: In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant. (excerpt)
Remedy: Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046. (excerpt)
Do not drive: No. Park outside: No.
Manufacturer communications
22 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 8 |
|---|
| ELECTRICAL SYSTEM | 5 |
|---|
| ENGINE AND ENGINE COOLING | 5 |
|---|
| STRUCTURE | 5 |
|---|
| UNKNOWN OR OTHER | 2 |
|---|
| EXTERIOR LIGHTING | 1 |
|---|
| POWER TRAIN | 1 |
|---|
| VISIBILITY | 1 |
|---|
10253989
Date: 2024-04-16. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
This procedure eliminates the step moving.
10233626
Date: 2023-03-30. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
On the vehicles affected by this bulletin, the Vehicle Emission Control Information label must be replaced. Revision: B - Causal part changed, was 010352, becomes 85152363. No impact on procedure or parts involved.
10225564
Date: 2022-10-24. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Inspect fuses F76 & F77 in the battery box which may have been inverted - Revision: A Proper battery box identified
10225563
Date: 2022-10-05. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
LUGGAGE BAY DOOR BRACKET INSTALLATION - Revision: A Welding process added and targeted vehicles specified
10224584
Date: 2022-09-14. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Expendable Items Parts List.
10222386
Date: 2022-09-06. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
LUGGAGE BAY DOOR BRACKET INSTALLATION - Revision: A Welding process added
10219031
Date: 2022-08-30. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE, UNKNOWN OR OTHER.
Instructions to repair roof water entry.
10219032
Date: 2022-08-30. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT, UNKNOWN OR OTHER.
INSTRUCTION FOR LUGGAGE BAY DOOR BRACKET INSTALLATION.
10219426
Date: 2022-08-29. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
Engine Control Module (EMS) Software (MSW) Information A?A A August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
10219427
Date: 2022-08-29. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
Engine Control Module (EMS) Software Information - Improvement List (Change Log), US21+OBD2020 A?A A US21+OBD2021 Emissions Turbo compound Engines ONLY