NHTSA lists 1 complaints for the 2020 Western Star 5700, 0 of them mention a crash and 0 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as WESTERN STAR 5700.
Model-generated complaint tags
These labels are model-generated, not NHTSA data.
Failure modes| Label | Count | Share of tagged | Mean confidence |
|---|
| electrical electronic | 1 | 100.0% | 0.76 |
|---|
Severities| Label | Count | Share of tagged | Mean confidence |
|---|
| moderate | 1 | 100.0% | 0.89 |
|---|
Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 1 tagged complaints of 1 complaints (100.0%).
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Recalls
See new recalls and investigations this week.
6 recalls.
Date: 2022-05-16. Systems: EQUIPMENT.
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requiremen (excerpt)
Consequence: An overloaded vehicle can increase the risk of a crash. (excerpt)
Remedy: Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933. (excerpt)
Do not drive: No. Park outside: No.
Date: 2021-03-24. Systems: ELECTRICAL SYSTEM.
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.
Consequence: Damage to the ground harness may cause an engine stall, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.
Do not drive: No. Park outside: No.
Date: 2020-05-18. Systems: ELECTRICAL SYSTEM.
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.
Consequence: An engine stall may increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the ground harness, free of charge. This recall began June 23, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-852.
Do not drive: No. Park outside: No.
Date: 2020-03-03. Systems: SERVICE BRAKES, AIR.
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Consequence: Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.
Do not drive: No. Park outside: No.
Date: 2019-11-04. Systems: VISIBILITY.
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
Consequence: If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.
Do not drive: No. Park outside: No.
Date: 2019-10-10. Systems: STRUCTURE.
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
Consequence: A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.
Remedy: DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL834.
Do not drive: No. Park outside: No.
Investigations
2 investigations; 1 open.
EA25006
Opened: 2025-10-23. Closed: Not listed.
Automatic Emergency Braking Errors
On May 26, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23010) to assess reports of false positive activation of the Automatic Emergency Braking (AEB) system in model year (MY) 2017-2022 Daimler Trucks North America (DTNA) vehicles. The reports alleged that activation of the AEB system occurred while driving with no apparent obstruction in the vehicle's forwar
Systems: FORWARD COLLISION AVOIDANCE.
Linked campaign numbers: None listed.
PE23010
Opened: 2023-05-26. Closed: 2025-10-23.
Automatic Emergency Braking Errors
On May 26, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23010) to assess reports of false positive activation of the Automatic Emergency Braking (AEB) system in model year (MY) 2017-2022 Daimler Trucks North America (DTNA) vehicles. The reports alleged that activation of the AEB system occurred while driving with no apparent obstruction in the vehicle's forwar
Systems: FORWARD COLLISION AVOIDANCE.
Linked campaign numbers: None listed.
Manufacturer communications
159 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 62 |
|---|
| ENGINE AND ENGINE COOLING | 41 |
|---|
| POWER TRAIN | 27 |
|---|
| ELECTRICAL SYSTEM | 24 |
|---|
| ENGINE | 17 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 16 |
|---|
| VISIBILITY | 8 |
|---|
| STEERING | 7 |
|---|
11034507
Date: 2026-06-01. Type: Service Bulletin/Repair Instructions. Systems: FUEL/PROPULSION SYSTEM.
Parts Bulletin for Fluorosilicone Fuel Tank Cap Seals
11030281
Date: 2025-10-17. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
Technical Service Bulletin for TufTrac M12 Bolts
11024958
Date: 2025-10-16. Type: Other. Systems: ENGINE.
CX Advocate for ConMet Oil Pan Insert Additional Issues
11020274
Date: 2025-06-19. Type: Service Bulletin/Repair Instructions. Systems: STEERING.
Parts Bulletin for Tie Rod Assembly Part Breakdown
11017553
Date: 2025-04-30. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Service Solution for DT12 Oil Plug Ports
11016309
Date: 2025-03-20. Type: Other. Systems: ENGINE.
CX Advocate for NOx conversion low faults
11014818
Date: 2025-02-20. Type: Other. Systems: ENGINE.
CX Advocate for NOx conversion low faults
11014775
Date: 2025-02-05. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
Technical Service Bulletin for GHG17 and Newer DD Platform Heavy Duty Oil Pan Drain Plug Inserts
11013196
Date: 2025-01-16. Type: Other. Systems: ENGINE.
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
11013204
Date: 2025-01-16. Type: Other. Systems: ENGINE.
CX Advocate for NOx conversion low faults