NHTSA lists 1,640 complaints for the 2011 Jeep Grand Cherokee, 53 of them mention a crash and 61 mention a fire. 37 complaints mention an injury, with 47 injuries and 2 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as JEEP GRAND CHEROKEE.
Model-generated complaint tags: This model year has not been tagged.
Recalls
See new recalls and investigations this week.
6 recalls.
Date: 2019-11-14. Systems: ELECTRICAL SYSTEM.
Defect: Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning. (excerpt)
Consequence: A vehicle stall increases the risk of a crash. (excerpt)
Remedy: Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020 (excerpt)
Do not drive: No. Park outside: No.
Date: 2017-09-18. Systems: SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC.
Defect: Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
Consequence: If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Do not drive: No. Park outside: No.
Date: 2015-12-28. Systems: ELECTRICAL SYSTEM, INTERIOR LIGHTING.
Defect: Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been r (excerpt)
Consequence: The vanity lamp wiring may short, increasing the risk of a vehicle fire. (excerpt)
Remedy: Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71. (excerpt)
Do not drive: No. Park outside: No.
Date: 2014-09-04. Systems: ELECTRICAL SYSTEM.
Defect: Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
Consequence: A vehicle stall increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Do not drive: No. Park outside: No.
Date: 2014-07-02. Systems: ELECTRICAL SYSTEM.
Defect: Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
Consequence: If the vanity lamp wiring shorts, there is an increased risk of fire.
Remedy: Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Do not drive: No. Park outside: No.
Date: 2014-04-01. Systems: SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC.
Defect: Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside. (excerpt)
Consequence: The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash. (excerpt)
Remedy: Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1 (excerpt)
Do not drive: No. Park outside: No.
Investigations
6 investigations; 1 open.
EA21002
Opened: 2021-09-17. Closed: Not listed.
Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupt
Systems: AIR BAGS.
Linked campaign numbers: None listed.
PE19014
Opened: 2019-09-09. Closed: 2026-02-25.
Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small
Systems: SEATS.
Linked campaign numbers: None listed.
RQ15003
Opened: 2015-05-01. Closed: 2016-07-06.
Post 14V-391 Headliner Fires
In response to this investigation, Fiat Chrysler Automobiles (FCA) is conducting a recall to address headliner fires that occur post 14V-391.On December 22, 2015 FCA notified the Office of Defects Investigation (ODI) of safety recall 15V-879 to remedy potential headliner fires occurring in 389,252 model year (MY) 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured from December 3
Systems: ELECTRICAL SYSTEM, INTERIOR LIGHTING.
Linked campaign numbers: 15V879000.
DP14004
Opened: 2014-09-25. Closed: 2015-07-24.
Totally Integrated Power Module Failure
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall,
Systems: ELECTRICAL SYSTEM.
Linked campaign numbers: None listed.
EA14001
Opened: 2014-01-10. Closed: 2014-08-12.
Headliner Fires
On July 1st, 2014 Chrysler Group LLC (Chrysler) notified the Office of Defects Investigation (ODI) that it would conduct a safety recall to remedy a wiring-related fire hazard on the headliner of approximately 661,888 model year (MY) 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured between January 5, 2010 and December 11, 2013 (see NHTSA Safety Recall 14V-391), with notificati
Systems: ELECTRICAL SYSTEM, INTERIOR LIGHTING.
Linked campaign numbers: 14V391000.
PE13027
Opened: 2013-08-19. Closed: 2014-01-14.
Headliner Fires
The Office of Defects Investigation (ODI) has identified 5 reports of vehicle headliners catching fire at the front of the vehicle near the sun visors on Jeep Grand Cherokees.Customers reported a range of fire conditions ranging from minor overheating to an open flame at the headliner and/or sun visor material while driving the vehicle. In some reports the fire spread to the front seats and/or doo
Systems: ELECTRICAL SYSTEM, INTERIOR LIGHTING.
Linked campaign numbers: None listed.
Manufacturer communications
197 manufacturer communications.
Communications by system| System | Count |
|---|
| ELECTRICAL SYSTEM | 51 |
|---|
| EQUIPMENT | 43 |
|---|
| ENGINE AND ENGINE COOLING | 28 |
|---|
| POWER TRAIN | 25 |
|---|
| STRUCTURE | 22 |
|---|
| SUSPENSION | 21 |
|---|
| SEATS | 14 |
|---|
| ENGINE | 10 |
|---|
11037351
Date: 2026-09-10. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932AE / 52124934AE / 68064343AC Purpose The Star Parts Catalog has been updated to support component-level repair of the Quadra-Lift air suspension system. Replace
11037270
Date: 2026-09-03. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932AE / 52124934AE / 68064343AC Purpose The Star Parts Catalog has been updated to support component-level repair of the Quadra-Lift air suspension system. Replace
11022026
Date: 2025-08-15. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.
11018500
Date: 2025-05-15. Type: Service Bulletin/Repair Instructions. Systems: FUEL/PROPULSION SYSTEM.
TUBE - FUEL INJECTOR SUPPLY & GASKET - NONE
11018408
Date: 2025-05-14. Type: Service Bulletin/Repair Instructions. Systems: FUEL/PROPULSION SYSTEM.
TUBE - FUEL INJECTOR SUPPLY & GASKET - NONE
11015125
Date: 2025-02-13. Type: Service Bulletin/Repair Instructions. Systems: FUEL/PROPULSION SYSTEM.
RAIL - FUEL
11011512
Date: 2024-12-04. Type: Service Bulletin/Repair Instructions. Systems: SEATS.
HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET Procedure in service Library to RESET the AHR
11010205
Date: 2024-10-30. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Plate - Planetary
10244348
Date: 2023-09-15. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use
10248509
Date: 2023-09-15. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use