NHTSA lists 8 complaints for the 2020 Freightliner Business Class M2, 0 of them mention a crash and 0 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as FREIGHTLINER BUSINESS CLASS M2.
Recalls
See new recalls and investigations this week.
12 recalls. Showing the latest 10 of 12.
Date: 2025-11-04. Systems: SUSPENSION.
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and 2023 Western Star 4700 vehicles. The axle clamp fasteners may be loose, which can result in a loss of vehicle control.
Consequence: A loss of vehicle control increases the risk of a crash.
Remedy: Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.
Do not drive: No. Park outside: No.
Date: 2024-12-11. Systems: ENGINE AND ENGINE COOLING.
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2015-2020 Freightliner Business Class M2 emergency vehicles equipped with certain Cummins diesel engines. The engine protection and inducement software may cause the engine to shut down unexpectedly.
Consequence: An unexpected engine shutdown can delay emergency responders and increase the risk of injury.
Remedy: Cummins will update the electronic control module software and install a corrected data plate, free of charge. Owner notification letters were mailed February 5, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1012.
Do not drive: No. Park outside: No.
Date: 2022-12-12. Systems: TIRES, WHEELS.
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia vehicles. The vehicles are equipped with tires that are not compatible with their 8.25-inch rims. As such, these vehicles fail to comply with the requireme (excerpt)
Consequence: Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash. (excerpt)
Remedy: Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962. (excerpt)
Do not drive: No. Park outside: No.
Date: 2022-11-01. Systems: FORWARD COLLISION AVOIDANCE, SERVICE BRAKES, AIR.
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2023 Freightliner Cascadia, 2020-2022 Freightliner Business Class M2, and 2022 Freightliner 114SD, and 2020-2023 Western Star 49X, 2021-2023 Western Star 47X, and 2021-2022 Western Star 57X vehicles. The brake modulator valves on the front axle may corrode and cause the vehicle to pull to the affected side during an Adaptive Cruis (excerpt)
Consequence: Brakes that pull to one side during an ACC braking event may cause a sudden change in vehicle direction, increasing the risk of a crash. (excerpt)
Remedy: Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge. Owner notification letters were mailed beginning October 16, 2023. DTNA's number for this recall is FL-958. This recall expands and replaces previous recall 20V-390. All (excerpt)
Do not drive: No. Park outside: No.
Date: 2022-03-02. Systems: SERVICE BRAKES, AIR.
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2022 Freightliner M2 vehicles. The brake drum may contact the hub assembly, causing the brake drum to crack.
Consequence: A cracked brake drum can cause a loss of brake function and increase the risk of a crash.
Remedy: All vehicles have been remedied, therefore no owner notification letters are necessary. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-920.
Do not drive: No. Park outside: No.
Date: 2021-05-07. Systems: FUEL SYSTEM, DIESEL.
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.
Do not drive: No. Park outside: No.
Date: 2020-09-01. Systems: ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING.
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2021 Freightliner 114SD, 108SD, and Business Class M2 vehicles. The engine harness wires may chafe at various locations around the air compressor and the frame rail. The damaged wires may short causing the engine to stall without any prior warning. (excerpt)
Consequence: An engine stall can increase the risk of a crash. (excerpt)
Remedy: DTNA will notify owners, and dealers will inspect for adequate harness clearance and verify that the harness has not been damaged. Vehicles with a damaged harness will receive a new harness that consists of a severe duty wrapping and additional hardware. All repairs will be performed free of charge. The recall began October 28, 2020. Owners may contact DTNA customer service at 1-800-547-0712. (excerpt)
Do not drive: No. Park outside: No.
Date: 2020-08-07. Systems: ELECTRICAL SYSTEM, ENGINE.
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2021 Freightliner Business Class M2 trucks. The engine harness may contact and chafe at various locations around the air compressor and the frame rail. If the wires are damaged, they may short circuit, possibly causing an engine stall.
Consequence: A engine stall may increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect for adequate clearance between harness and engine, and for any engine harness damage. Vehicles with a damaged harness will receive a new harness. These repairs will be performed free of charge. The recall began October 5, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-858.
Do not drive: No. Park outside: No.
Date: 2020-04-14. Systems: EXTERIOR LIGHTING.
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Cascadia, 2006-2008 Freightliner Classic, 2006-2011 Freightliner Century Class, 2006-2010 Freightliner (excerpt)
Consequence: The vehicle's rearward visibility may be reduced, increasing the risk of a crash. (excerpt)
Remedy: DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848. (excerpt)
Do not drive: No. Park outside: No.
Date: 2020-03-23. Systems: POWER TRAIN.
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner Business Class M2 and Freightliner 108SD vehicles equipped with Meritor MX 120 EVO Front Drive Steer axles. The axles may have insufficient lubrication, which may result in damage to the wheel end bearings.
Consequence: If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.
Remedy: DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. The recall began May 12, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-846.
Do not drive: No. Park outside: No.
Manufacturer communications
254 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 80 |
|---|
| ENGINE AND ENGINE COOLING | 64 |
|---|
| ELECTRICAL SYSTEM | 51 |
|---|
| ENGINE | 31 |
|---|
| POWER TRAIN | 28 |
|---|
| STRUCTURE | 15 |
|---|
| SUSPENSION | 14 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 12 |
|---|
11033095
Date: 2026-05-15. Type: Service Bulletin/Repair Instructions. Systems: EXTERIOR LIGHTING.
Technical Service Bulletin for Grote OEM and Alliance Aftermarket Headlamp Replacement
11033083
Date: 2026-05-01. Type: Other. Systems: VISIBILITY/WIPER.
Service Solution for A22-82459-000 Wiper Motor Wiring Connector Pinned Wrong (305)
11031974
Date: 2026-04-15. Type: Other. Systems: ELECTRICAL SYSTEM.
Service Solution for Legacy M2 Bulkhead Module (BHM) Replacement and DiagnosticLink Issues
11029512
Date: 2026-02-06. Type: Other. Systems: FUEL/PROPULSION SYSTEM.
My Communications for update on UFU R61709 Fuel Filters
11027493
Date: 2025-12-11. Type: Other. Systems: ENGINE.
Fleet Communications for Heater Core Plugging
11027500
Date: 2025-12-11. Type: Other. Systems: POWER TRAIN.
Fleet Communications for NFD Lower Oil Plug Location - SP Axles
11025870
Date: 2025-11-14. Type: Service Campaign. Systems: UNKNOWN OR OTHER.
Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI
11025871
Date: 2025-11-14. Type: Service Campaign. Systems: UNKNOWN OR OTHER.
Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI
11024979
Date: 2025-10-30. Type: Other. Systems: FUEL/PROPULSION SYSTEM.
My Communications for Update to DTNA parts on UFU R61709
11025094
Date: 2025-10-16. Type: Other. Systems: SERVICE BRAKES.
CX Advocate for Experiencing Excessive Purging from Air Dryer